My challenge was a bag which was overweight. A person female stored saying I could only acquire fifty lbs, even if I instructed her I used to be content to pay overage charges. This other girl was not too helpful. Nonetheless, Nina Kong went really outside of her strategy to help me… calling for information, wanting factors up…she even helped me move the bag to a secure location though I went by it to view if I could rearrange and pull some fat out.
You see a carefully similar illustration of this with American Airlines. I not too long ago took a visit and so they never ever obtained me to my place.
I gained a promo inside the mail from American Airways in reference to quickly tracking to elite standing. Once i tried to log on to the Website during the promo I couldn't find it (aa.
Due to a family hardship, we're not able to make our journey as Formerly prepared and needed to terminate our reservations. We spoke to some representative at American Airways and explained the situation to her, and she proposed that we Call you.
Your shopper service representatives are below helpful. Soon after attempting to attend a scheduled for months coaching seminar our flight was canceled making us unable to show up at. The only thing offered by American Airlines were apologies and a refund in the flight.
I needed to vent my disappointment Along with the baggage scenario together with your airline. Everything else was excellent, nevertheless the way my baggage was managed would make me Consider 2 times in advance of scheduling with AA once more. I was billed $twenty five Every single way for just one bag, not staying advised my bag could be carried on for no demand. So as to add insult to the $50 charged, my bag was harmed on the outside on currently being returned to me.
To I don’t know the way Many individuals looking to get this resolved. I used to be so annoyed and about to give up
What great is producing your displeasure to this so termed “purchaser service†if practically nothing is done to handle the grievance.
Every now and then you discover somebody that certainly do the job They can be paid to perform. I don't just located one particular , I found many at American Airways .Although traveling 01/25/16 from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo carry on at the gate, I was not permitted off the aircraft to retrieve it because the door was closed plus the jetway taken off.
Hi my name is larneta and i flew with American Airways for The 1st time to carry out a suprise bridal shower for my best friend,but After i landed my baggage wasn't there.they sent my baggage to Wisconsin. Ihad EVERYTHING to the suprise bridal shower in People baggage.I couldnt figure out why they exactly where in Wisconsin and I didnt care I just desired them to get where I had been immediately.So I needed to cancel every thing. All her loved ones and his family and friends.I had been pretty much crying inside the airport she didnt even know I was there I came early just for the suprise.
I also would like to touch upon the excellent service AA delivers to the handicapped. I'm 84 years previous and now have to have wheelchair assistance to receive all over within the airports. I was astonished and delighted for the guidance I received, in addition to at the attitudes from the individuals who assisted me Along with the wheelchair help, and also the drivers with the handicap carts in Charlotte airport. They were all so helpful and very friendly likewise.
I lately had a flight cancelled by American Airways and stood within a line for forty five minutes for getting rebooked on An additional flight. I had been stunned to see that the gate brokers did not Have got a check out into the out there USAIR flights.
Hi, I required to modify this reservation, I booked this flight, I bought insurance, I’m needing to go go to my mom that has terminal brain most cancers, I’ve been traveling American The entire the perfect time to get to view her. I happen to be having insurance plan each time, and this time, My husband is snowed in and can’t come house in time for you to glimpse soon after my Youngsters so I can depart. I have been to the phone now for more than one hour wanting to alter or get one thing likely with my flight with Definitely no results plus the journey insurance policy you offer and advertise as won't cover such a journey modify unexpected emergency (!
On Oct 20th of this year I had the unfortunate chance to fly American Airlines from Myrtle Seashore to Jackson with the final leg becoming from Washington the Jackson. This was an eight pm flight (AA3879) which ought to have been a tranquil and considerably comforting flight At the moment of night but was become pure distress by a impolite and unhelpful attendant. I didn’t get her title because her tag was turned backward but given that she was the only attendant around the airplane her id shouldn’t be far too not easy to form out. As I produce this I comprehend the futility of my criticism simply because I will arrive off sounding like a disgruntled passenger who read the article exaggerates a Tale to create a point. Be that as it may, I will let you know what happened figuring out the fellow sitting next to me as well as girls across the aisle can ensure what I say. The 2 females throughout the aisle work with me and as we deplaned manufactured the remark that “she definitely experienced it in in your caseâ€. I handle a Exclusive investigations unit for an insurance company. We experienced absent to Myrtle Seashore to get a seminar and had to return as a result of Washington. Our flight was not comprehensive but was almost certainly eighty to 85 % of capacity. I'd the aisle seat of 10C. My seatmate was a pleasant youthful male that I'd explain as strong. He was all around five foot 9 inches and weighed 350# or so. He did all he could to confine himself to his House allowed but some points just don’t do the job. The middle armrest not simply wouldn't occur down but couldn't even be seen since it was halfway of his suitable shoulder. Though I'm not big, I had to sit at an not comfortable angle to fit inside the seat for the reason that his suitable aspect would've been guiding my remaining shoulder if I attempted to sit Usually while in the seat. My program was to be sure the plane experienced boarded so as not to receive another person’s seat and afterwards move to a far more snug seat. I'd my eye over the window seat two rows up which was an exit row. A smallish Woman sat inside the aisle seat and we might have all been at ease. Here is exactly where things fall apart. As I was watching for the doorways to close I was hunting up the aisle and recognized the attendant go above to Stacy Pickering, our condition auditor who I happened to learn, and say some thing to him and motion to an empty row several rows powering him. He thanked her and acquired up to move towards the seat the attendant pointed him to. I heard the doorways shut and a few minutes later on the attendant walked into the again and I questioned if the aircraft was totally boarded.